Wishlist Contact Account
  • Over 12,000
    products & counting
  • Simple no quibble
    30 day returns
  • Prompt dispatch &
    Worldwide delivery
  • UK Mainland Delivery
    from just £7.95

Customer Feedback

At SafetyBuyer, we’re dedicated to providing all of our customers with the highest possible level of satisfaction, no matter what you’re buying or what your business needs are.

To make sure we’re keeping on track, we ask for feedback regularly through our TrustPilot page and via customer surveys.

In our latest customer feedback survey*, we found out that:

100% of customers

We understand their business needs
They had a positive customer service experience with us
We are easy to do business with
Safetybuyer.com is convenient to use
They are likely to recommend SafetyBuyer to others



Customer satisfaction survey results


What our customers said about us

“SafetyBuyer always deliver what we need, with no messing and no fuss.” - Owen Finn, OPS Environmental Services Ltd

“Excellent service, quality signage and always a quick turnaround of our orders. Would highly recommend SafetyBuyer!” - Ian Thornton, Mitie

“Exceptional customer service; I could not recommend them any more highly.” - Floyd Allen, Footasylum

“Great experience with SafetyBuyer; orders are handled with care, and they communicated with me during every step of the transaction. Will use their services again!” - Adam Kelly, Alpha Roofing

“Great service, and a fantastic product specifically designed for us. If I want quality, speed of turnaround and just a wow factor noticeboard, SafetyBuyer it is.” - Guy Pengelly, Royal Albert Hall

“Most impressed with the service, very pleasant and helpful people. I approached other companies and they couldn't offer me anything as quick as this.” - Bernadette Finney, Tayside Aviation Limited

“Exceptional service, very quick, couldn't be more helpful if they tried. Great range of products which are constantly evolving, ensuring they and we use compliant and suitable products.” - Hamish Mathews, Andover Nursing Home

“Excellent customer service, always happy to produce bespoke designs. Always go back for more! Definitely recommended.” - Stephen MacAulay, MacAulay Askernish Ltd

“We have bought from SafetyBuyer several times and every time we have been very pleased and happy with not only the level of service, but also the efficiency of these guys. We would definitely not hesitate to use them again in the future.” - Hannah Brown, Grove Autocare


Our principles

Treating people in the right way and rolling our sleeves up to look after our customers is in the SafetyBuyer DNA. Our team strives to give their best everyday, so getting positive recognition from individual customers like this creates quite a powerful dynamic within our business.

  • We're dedicated to delivering on the following principles:
  • Being really easy people to do business with
  • Delivering the product quality you expect
  • Providing competitive pricing without gimmicks
  • Offering a responsive, customer-focused service
  • Providing high levels of overall satisfaction

Get in touch

If there is any aspect of our service you want to comment on, then please don’t hesitate to do so. You can leave a rating or review on our TrustPilot page, and we’ll do our best to respond to any praise or criticism you offer in an open and public way.

Alternatively, you can drop us an email at sales@safetybuyer.com, or give us a call on our freephone number at 0800 043 0161; you can even contact our managing director Kevin Rowe directly on 0161 669 7114 if there’s a matter you want to discuss in person!


*SafetyBuyer customer satisfaction survey, December 2018: 

  • 89% had a “very positive” customer service experience
  • 76% say our prices are “more reasonable” than our competitors
  • 72% said doing business with us was “very easy”
  • 62% are “extremely likely” to recommend us
Safety Signs
Safety Signs
First Aid
First Aid
PPE & Workwear
PPE & Workwear
Fire Safety
Fire Safety
COSHH & Spill Control
COSHH & Spill Control
Floor Safety
Floor Safety
Pedestrian & Traffic
Pedestrian & Traffic
Custom Site Boards
Custom Site Boards